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General Conditions of Service

These General Terms and Conditions of Service apply to the purchase of products/services that LIVING OÜ markets through the web site hosted at URL HTTPS://SLEEPINMALTA.CO/ to any user.

The identification and contact information of LIVING OÜ are as follows:

Registered office: HARJU MAAKOND, TALLINN, LASNAMäE LINNAOSA, LõõTSA TN 5-11, - TALLINN - ESTONIA (11415)
C.I.F nº: 14837888
E-mail: bookings@sleepinmalta.co

The purchase of the products and/or services offered through the Web Site involves acceptance of the terms and conditions set forth in these General Terms and Conditions of Service, therefore, before accepting them, please read them carefully. If you do not accept these General Conditions, the purchase of the products/services will not be carried out and, consequently, will not entail the assumption of any type of obligation or responsibility on the part of the company. LIVING OÜ.

By placing a purchase order through the Website, the Customer declares to be over 16 years of age and to have the legal capacity to contract the products on the Website.

To place a purchase order, the Customer must follow each of the steps of the purchase procedure provided for on the Web Site.

LIVING OÜ reserves the right to modify the content and/or scope of the General Terms and Conditions of Service at any time, without prior notice or communication, so please read the contents carefully as it is the Customer's responsibility to review the General Terms and Conditions of Service before purchasing any product from the Website.

CUSTOMER RECORD

To start the purchase procedure of the products on the Web Site, the Customer must register in the section of the Web Site "...".Register". In subsequent purchase processes, in the event that the Customer has registered it will only be necessary to provide your email address and password in the "Login" section. You can review our privacy policy in the processing of your data in the following link

PRICE AND METHOD OF PAYMENT

The price of the products will be the one that appears in the currency indicated next to each product on the Web Site.

The sales prices indicated on our website are shown as follows:

- If the Customer resides in the European Union, the prices include the taxes applicable at any time (VAT) and product/service.

- If the Customer resides outside the European Union, prices do not include VAT. However, the Customer shall be responsible for any local taxes and/or any local import and/or customs duties when the shipment arrives at its destination, if applicable.

LIVING OÜ reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, and may frequently update the products or prices. The price applicable to the purchase request made by the Customer will be the one stated at the time of acceptance of the General Conditions of Service.

The Customer may pay for the products by any of the means of payment indicated below:

Card payment The Customer must include the number of your debit/credit card (Visa, Visa Electron and Mastercard), as well as other additional information, which is required in the purchase procedure. The charge will be made once it has been accepted by the Customer's financial institution, otherwise the purchase will not be completed.

Once the purchase process has been completed, an electronic confirmation will be generated, attaching a copy of the General Terms and Conditions of Service, which the Customer may print out and keep on file in the "My Account".

LIVING OÜ does not have access to or store sensitive data relating to the means of payment used by the Customer. Only the corresponding payment processing entity has access to this data for the management of payments and collections.

LIVING OÜ has implemented a program to detect possible fraudulent transactions and reserves the right to request additional information, confirmations and/or documents from the Customer, even after having made one or more purchases through the Website, by phone call or e-mail, in order to confirm that the Customer has indeed made and authorized such purchase and/or that the delivery or return of the same has been made correctly and thus definitively authorizes the respective transaction.

LIVING OÜ may make various verifications of the Customer's identity by telephone, or request: (a) a written confirmation and authorization signed by the Customer responsible for the respective purchase; and (b) a copy of the Customer's valid official identification with photograph to confirm the Customer's identity. LIVING OÜ undertakes to store such information and documents with high security measures, in accordance with current regulations.

In the event that the Customer does not respond favorably or does not deliver to LIVING OÜ the requested documentation and information within 48 hours from the call or e-mail sent by LIVING OÜthe transaction detailed in such communication and the respective order may be cancelled, without further notice or liability on the part of the Company. LIVING OÜ proceeding to reimburse the Customer the amount paid in respect of such purchase.

This verification procedure is carried out for the security of the Customer and, therefore, by accepting these General Terms and Conditions of Service, the Customer agrees to submit to the procedure for the detection of possible fraudulent transactions referred to above and authorizes LIVING OÜ so that, once the Customer provides the additional information and documents referred to, they can be used for future purchases by the same Customer.

DELIVERY OF SERVICES

Once LIVING OÜ After verifying that the purchase process has been completed correctly, a confirmation of the reservation will be sent by e-mail.

COMPLAINTS AND CLAIMS

The Customer should contact LIVING OÜThe user, through the means indicated at the beginning of the General Conditions of Service, to express their complaints and claims, undertaking to LIVING OÜ to attend to them as soon as possible and, in any case, within one month after they are submitted.

LANGUAGE

The General Terms and Conditions of Service are written in Spanish.

PRIVACY POLICY

You can review our privacy policy in the following link.

ONLINE DISPUTE RESOLUTION INFORMATION

Pursuant to Article 14.1 of Regulation 524/2013 on online consumer dispute resolution, we inform you of the existence of an online dispute resolution platform provided by the European Commission, as well as the possibility of submitting your complaint through the same by accessing the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

APPLICABLE LAW AND JURISDICTION

The General Terms of Service shall be governed by and construed in accordance with Spanish law.

In the event of any conflict or discrepancy arising in the interpretation and/or application of the General Conditions, the competent Courts shall be those provided for in the applicable regulations regarding the competent jurisdiction of consumers and users. The parties expressly submit, for any questions or differences that may arise due to the interpretation, fulfillment and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the domicile of the buyer or to those of the place of fulfillment of the contractual obligation.